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Passenger Rights

IATA Sees Record Passenger Satisfaction, With Challenges Ahead

IATA's 2025 Global Passenger Survey shows a sharp increase in positive in-flight experiences, alongside an acceleration in the use of digital and biometrics. Weaknesses: Baggage processes, border checks, and connections

Dramatic Navy Rescue Operation After Cruise Passenger Suffers Broken Femur

The Mexican Navy has rescued a passenger who fell from a Viking Cruises ship during a cruise. "The rescue operations reaffirm the commitment of the Mexican Navy, which acts as a coast guard, to protecting human life at sea."

"Historic Milestone": Rome Fiumicino Passes 50 Million Passengers in 2025

Rome's Fiumicino Airport (Fiumicino-Da Vinci) has reached 50 million passengers a year for the first time in its history. "A moment we are proud of, and one we want to celebrate today with everyone who made it possible."

After a Successful Year: Billion-Dollar Upgrade at Popular European Airport

After a particularly successful year at London's Heathrow Airport, all eyes are on the upcoming upgrades scheduled for 2026, at a total cost of $1.7 billion. The aviation hub with the most accurate flight times in Europe will significantly increase passenger experience

Track Your Bag, Choose a Lounge and Save Time: United Airlines App Innovations

The American airline is launching a series of innovations to save time, improve the airport and flight experience, and provide personalized information. The upgrades rely on intelligence-based navigation tools meant to identify relevant features for each passenger

Strongest Month: Etihad Unveils Record-Breaking Numbers in November

Etihad's passenger numbers reached an all-time high in November, marking a 28% rise from last year. The figures were boosted by new destinations and a growing fleet. "These results demonstrate the hard work of our teams"

“Leave Bags Behind in Evacuations”: Passenger Behavior Concerns IATA Boss

After numerous emergency evacuations in which passengers disembarked from planes with their luggage, Willie Walsh, IATA's Director General, called the situation very worrying, emphasizing that nothing is more important than passengers' lives

Major Acquisition in European Aviation: The Unexpected Buyer of Smartwings

Turkish airline Pegasus acquires the Czech company, including part of Czech Airlines, to expand its destination network and enhance passenger experience. Israir was previously in long negotiations to acquire Smartwings. Meanwhile, the Polish LOT's acquisition attempt failed this week

It's Official: All-Time High of 8.6M Passengers Makes Port Canaveral No. 1 Worldwide

Port Canaveral is now the world’s busiest cruise port, topping 8.6 million passengers in 2025 and setting a new record as it continues expanding its terminals and facilities; CEO: "Earning this distinction is a direct reflection of our ongoing commitment"

Aviation Demand Strengthens: Global Record in Flight Occupancy in October, Middle East Leads

The IATA report for October 2025 indicates a sharp increase in global flight demand, with growth of 6.6% and the highest monthly occupancy figures ever recorded. Find out which region is in the lead

Europe Shakes Up Airlines: Free Carry-Ons and New Passenger Rights Set to Transform Air Travel

The end of hidden fees and baggage chaos: In a groundbreaking move, the European Parliament has approved free carry-ons, family protections, automatic compensation, and travel agency transparency. The legislation will face the final vote in July before revolutionizing the skies

Empowering Passengers: Major Reform in European Aviation Rights

Enhanced Rights and Accountability in European Aviation

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